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Terms of Use

Effective date: 18 August 2026

1. Agreement to these terms

RenewKeeper ("RenewKeeper", "we", "us", "our") is a service operated by "RemoteWinners.com". These Terms of Use ("Terms") govern your access to and use of the RenewKeeper application (app.renewkeeper.com) and website (renewkeeper.com), together the "Service".

By creating an account or using the Service, you agree to these Terms. If you do not agree, please do not use the Service. If you are using the Service for a business or other organisation, you confirm you have authority to bind that organisation, and "you" means that organisation.

These Terms apply whether you use RenewKeeper as a consumer (an individual acting for purposes outside your trade, business, or profession) or as a business. Some sections give consumers extra rights, and those are marked.

Our Privacy Policy explains how we handle your personal data and forms part of your use of the Service. The current version of these Terms is always at renewkeeper.com/terms-of-use.

2. Definitions

  • Account means your RenewKeeper account.
  • Content means the information you add to the Service, such as the items you track and their details.
  • Free Plan means the no-cost tier of the Service.
  • Paid Plans means the Pro and Teams subscription tiers.
  • Space means an area within the Service that groups items and, on paid plans, members.
  • Owner, Admin, and Member describe roles within a Space (see Section 7).
  • Service means the RenewKeeper application and website.
  • We/us/our means RemoteWinners.com trading as RenewKeeper; you/your means the person or organisation using the Service.

3. Eligibility and your account

You must be at least 16 years old to use the Service.

You can sign in with Google, Microsoft, or an email address and password, and you may enable two-factor authentication for added security. You are responsible for keeping your sign-in details secure and for activity that takes place under your Account. Please tell us at support@renewkeeper.com if you believe your Account has been accessed without your authorisation.

You agree to provide accurate account information and to keep it up to date.

4. The service and changes to it

RenewKeeper helps you track things that expire, such as SSL certificates, domains, licences, subscriptions, insurance, and documents, and sends reminders before they lapse.

We may update, add, change, or remove features from time to time. We may also withdraw, restrict, or suspend the Service, for example for maintenance. We will try to give reasonable notice of significant changes that materially reduce the Service, though some changes may need to be made without notice. Access is provided on an "as available" basis.

5. Acceptable use

You agree to use the Service only for lawful purposes and in line with these Terms. In particular, you must not:

  • track items that are not yours and that you are not authorised to track on behalf of someone else;
  • use the Service in any way that is unlawful, fraudulent, or harmful, or that could damage, disable, overburden, or impair it;
  • attempt to gain unauthorised access to the Service, other accounts, or connected systems;
  • copy, resell, rent, or make the Service available to third parties except as these Terms allow;
  • reverse engineer or attempt to extract the source code of the Service, except to the extent the law does not allow us to prevent this;
  • upload or transmit any malware or other harmful code; or
  • upload content that infringes anyone's rights or that is unlawful, defamatory, or otherwise objectionable.

If we reasonably believe you have breached this section, we may investigate and may suspend or terminate your access (see Section 14).

6. Do not store sensitive secrets

RenewKeeper is not a password manager or secrets vault. You must not enter passwords, actual API keys, private keys, card numbers, or other sensitive credentials into the Service. Content you add is stored as ordinary application data, not as encrypted secrets, so you should record only the fact that something expires and when, never the sensitive value itself. You are responsible for the Content you choose to store, and, to the extent the law allows, we are not liable for any loss arising from sensitive credentials you store contrary to this section.

7. Shared Spaces, members, and Teams

Some paid plans let you invite other people into a Space.

  • Invited members are view-only by default on every plan. A view-only member can see all item details in that Space (including names, dates, notes, cost, and renewal history) and can receive its reminders, but cannot add, edit, or renew items.
  • Only on the Teams plan can a Space owner give a member an "admin" role, which allows that member to add, edit, and renew items. Managing members, settings, and billing always stays with the Space owner.
  • If you own a Space, you are responsible for who you invite and for the Content you share with them. Only invite people who are entitled to see that Content.
  • If you join someone else's Space, the owner controls that Space and can see, change, or remove its Content and can remove your access. You can leave a Space you were invited into at any time. Being a member of someone else's Space does not affect your own Account or the Spaces you own, which remain independent.

8. Third-party services

The Service relies on third-party services, including Google and Microsoft for sign-in, Stripe for payments, and, on the Teams plan, Slack, Microsoft Teams, or a webhook for push notifications. These are provided by third parties under their own terms and privacy policies. We are not responsible for third-party services, and your use of them is at your own risk and subject to their terms. If a third-party service becomes unavailable, parts of the Service that depend on it may not work.

9. Plans, payments, and billing

The Free Plan is provided at no cost and may have usage limits described in the Service. We may change or withdraw the Free Plan with reasonable notice.

Paid Plans are billed through Stripe. We do not receive or store your card details; your payment information is handled by Stripe under Stripe's own terms and privacy policy (see stripe.com/legal). Current prices are shown on our pricing page and at checkout.

  • Pro is a flat subscription fee. Teams is billed per seat. Annual billing is offered at a discount to monthly.
  • Subscriptions renew automatically for successive periods until cancelled. Renewals are charged at the then-current price; if we change the price, we will give you reasonable notice before it applies to a renewal.
  • Prices are exclusive of any applicable taxes, which you are responsible for where they apply.
  • If a payment fails, we allow a short grace period during which your access continues. If payment is still not received, your Account moves to a lower tier (see Section 14); we do not delete your Content as a result of a downgrade.
  • There is no free trial on Paid Plans; the Free Plan lets you try the core features with no time limit.

10. Cancellation and refunds

You can cancel a Paid Plan at any time from your Account. When you cancel, your paid access continues until the end of the current paid billing period, after which your Account moves to the Free Plan or a lower tier. Your Content is not deleted by a downgrade.

If you are a consumer, you have a legal right to cancel a new Paid Plan within 14 days of subscribing, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Because your Paid Plan starts as soon as you subscribe (which you ask us to do by subscribing), if you cancel within those 14 days we will refund what you paid, less a proportionate amount for the period of paid service you had before cancelling. To use this right, email support@renewkeeper.com or cancel in your Account within the 14-day period.

Except for the consumer right above, subscription fees are non-refundable, including for any unused part of a billing period, and this 14-day right does not apply to business customers.

11. Availability and "as is" service

We aim to keep RenewKeeper available and its reminders reliable, but we provide the Service "as is" and "as available". We do not promise that the Service will be uninterrupted or error-free, or that every reminder will be delivered on time or at all. You remain responsible for the renewals and expiries that matter to you; RenewKeeper is a helpful aid, not a guarantee. Nothing in this section affects your statutory rights as a consumer.

12. Our responsibility to you

We want to be clear and transparent about our responsibilities. Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for any of your statutory rights as a consumer that cannot be limited or excluded.

Subject to that:

  • We are not liable for any loss that was not reasonably foreseeable, or for any indirect or consequential loss.
  • We are not liable for loss arising from a missed or late reminder, a service interruption, or sensitive credentials you stored contrary to Section 6.
  • If you are a business, we exclude all implied warranties to the fullest extent the law allows, and we are not liable for loss of profits, revenue, goodwill, data, or business interruption.
  • Except for the liabilities we cannot limit (above), our total liability to you for all claims connected with the Service is limited as follows: if you are on a Paid Plan, to the greater of the fees you paid to us in the 12 months before the event giving rise to the claim, or £50; if you are on the Free Plan, to £0.

If you are a consumer, we aim to deliver a reliable service and are responsible for loss or damage you suffer that is a direct and predictable result of our breaking these Terms or failing to use reasonable care and skill. However, to help protect yourself, we ask that you keep your own backup records of your renewal details, as we cannot be responsible for losses you could have reasonably avoided or for matters outside our reasonable control.

13. Intellectual property and feedback

The RenewKeeper name, brand, and software, and all related intellectual property, are owned by us or our licensors. These Terms do not transfer any of our intellectual property to you.

Your Content remains yours. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, process, and display your Content only as needed to operate and provide the Service to you and, for shared Spaces, to the members you invite. This licence ends when you delete the relevant Content or your Account, apart from limited backups kept for a short period and any records we must keep by law.

If you send us feedback or suggestions, you grant us a non-exclusive, perpetual, irrevocable, royalty-free licence to use them to improve the Service, with no obligation to you.

14. Termination and account deletion

You can stop using RenewKeeper and delete your Account at any time from your Account settings. Deleting your Account is permanent and cannot be undone, so please export anything you want to keep first. When you delete your Account, we remove your personal data as described in our Privacy Policy.

We may suspend or terminate your access if you breach these Terms, or if your use poses a security or legal risk to the Service or others. Where reasonable, we will give you notice and a chance to put things right first.

If your Account moves to a lower tier, for example after cancellation or non-payment, Content that exceeds the lower tier's limits becomes view-only rather than being deleted, and is restored if you upgrade again.

15. Changes to these terms

We may update these Terms from time to time. If we make a significant change, we will take reasonable steps to let you know, for example by email or a notice in the Service. Changes take effect when posted, and continued use after that means you accept them. If you are a consumer and do not accept a significant change, you may stop using the Service and close your Account.

16. General

  • Governing law. These Terms, and any dispute arising out of or in connection with them, are governed by the law of England and Wales.
  • Jurisdiction. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may bring proceedings in your home nation. Nothing in these Terms removes the protection of mandatory laws of the place where a consumer lives.
  • Assignment. You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours to a successor of our business, provided this does not reduce your rights.
  • Severability. If any part of these Terms is found unenforceable, the rest continues to apply.
  • No waiver. If we do not enforce a right, that is not a waiver of it.
  • Events outside our control. We are not liable for any failure or delay caused by events beyond our reasonable control.
  • Entire agreement. These Terms and our Privacy Policy are the entire agreement between you and us about the Service and replace any earlier understandings. Nothing in this clause limits liability for fraud or fraudulent misrepresentation.

17. Contact

Questions about these Terms can be sent to support@renewkeeper.com.